As delinquencies rise, collections and recovery strategy matters more. Our consultants bring large-bank experience in collections, recoveries and contact center analytics, and they can help you tighten strategies and operations quickly.
What our consultants do
- Collections and recovery strategy and analytics
- Collections operations and contact center analytics
- Performance reporting for collections and recovery programs
Roles we place
- Collections strategy analysts
- Collections operations analytics
- Operations managers
Recent Augment work
- Collections strategy and analytics project for a fast-growing fintech.
Examples from our consultants' careers
Work our consultants did before or alongside Augment, described without naming employers or clients.
- Delivered a $64 million improvement in early-stage collections and $1.2 million in annual savings through risk segmentation.
- Ran an 18-month multi-factor collections experiment across risk segments and operational levers.
- Cut collections cost 23% on a $500 billion mortgage servicing book through A/B testing.
- Rebuilt collections reporting for a financial services firm, improving forecast accuracy 15% and cutting executive report volume 40%.
Frequently asked questions
How quickly can you start?
We can usually share consultant profiles the same day we first speak with you. Most consultants start 2 to 4 weeks after that first conversation, and our fastest start so far was 2 business days. We can move at your pace. More answers in our FAQ.
How is pricing set?
Each consultant sets their own hourly rate and Augment adds a transparent margin. We aim to keep our gross margin at about 20%, well below traditional consultancies. You see each consultant’s billable rate on their resume before you interview.
Need analytics or risk talent?
Tell us what you need. We can usually share consultant profiles the same day. Read our FAQ.