Business, financial and operations analytics consultants
Our consultants turn business questions into numbers leaders can act on. They have built budgets and P&L forecasts, priced products, written business cases, and redesigned contact centers, servicing and back-office operations inside large banks, card issuers, mortgage companies and insurers, and many have owned a P&L themselves.
Financial analysis
- Budgeting, financial forecasting and variance analysis
- Financial modeling, NPV and valuation
- Pricing and profitability analysis
- P&L management and ownership
- Capital planning and allocation
- Board, investor and executive reporting
Business analysis
- Business cases and investment evaluation
- Requirements gathering, user stories and user acceptance testing
- Current-state and future-state process mapping
- Gap analysis
- Vendor selection, evaluation and RFPs
Operations analytics
- Productivity, efficiency and cycle-time analysis
- Cost reduction and expense savings programs
- Customer experience metrics, including NPS and CSAT
- Contact center and call center operations analytics
- Loan servicing, customer servicing and back-office operations
- Capacity, staffing and workforce models
- SLA, KPI and operational reporting
- Vendor, outsourcing and offshore team performance
- Quality assurance and operational risk in operations
- Operations strategy and restructuring
Industries we serve
- Mortgage: origination, servicing and default, capital markets and secondary marketing, and mortgage servicing rights, including Fannie Mae and Freddie Mac alumni
- Insurance: property and casualty, life, disability and specialty insurance, and mortgage insurance
- Credit card and other consumer lending, including auto and personal loans
- Small business and commercial lending
- Deposits and retail banking
- Wealth and asset management
Roles we place
- Business analysts
- Financial analysts and FP&A managers
- Operations analysts
- Pricing and profitability analysts
- Business managers and strategy managers
Recent Augment work
- Advised a mortgage insurer on default and repurchase probability of non-QM mortgages to develop new product pricing.
- Strengthened the enterprise risk management function of a large mortgage aggregator, including its role in stress testing a $430 billion portfolio.
- Signed a specialty insurance company for a six-month engagement.
Examples from our consultants' careers
Work our consultants did before or alongside Augment, described without naming employers or clients.
- Led a HELOC end-of-draw program for a regional bank covering $4.5 billion of balances, cutting losses and adding about $50 million in lifetime revenue.
- Oversaw the sale and acquisition of more than $8 billion in mortgage servicing rights, including contracts and servicing-data conversion.
- Cut collections cost 23% on a $500 billion mortgage servicing book through A/B testing.
- Built P&L and balance-sheet forecasts for monthly card balance-transfer campaigns generating more than $160 million in incremental balances.
- Built a customer-segment profitability tool used in pricing proposals, raising investor yields by about 100 basis points at the same risk level.
- Built a three-year roadmap to restore profitability in a commercial property insurance line, identifying $8 million in reinsurance savings.
- Led a servicing call-center platform migration that lifted service levels from 53% to 86%.
- Set productivity standards and redesigned workflows at a large bank, saving more than 200 positions and $10 million a year in expenses.
- Led capacity analytics for a large financial services firm’s customer service operations, cutting costs by $2.5 million through standardized processes and a redesigned staffing model.
- Built a queuing model to staff a large bank’s fraud-alert call center on a new contact platform, with a plan to restore its 80%-in-30-seconds service level.
- Wrote a multi-year operations strategy and restructuring plan for a regulated financial firm that saved $20 million a year over three years.
Frequently asked questions
How quickly can you start?
We can usually share consultant profiles the same day we first speak with you. Most consultants start 2 to 4 weeks after that first conversation, and our fastest start so far was 2 business days. We can move at your pace. More answers in our FAQ.
Do your consultants have mortgage and insurance experience?
Yes. Many of our consultants have worked in mortgage origination, servicing, capital markets and mortgage servicing rights, including at Fannie Mae and Freddie Mac, and others have insurance analytics experience across property and casualty, life, disability and specialty lines.
How is pricing set?
Each consultant sets their own hourly rate and Augment adds a transparent margin. We aim to keep our gross margin at about 20%, well below traditional consultancies. You see each consultant’s billable rate on their resume before you interview.
Need analytics or risk talent?
Tell us what you need. We can usually share consultant profiles the same day. Read our FAQ.